Returns & Refunds Policy

This Refund Policy applies to all paid photography education programs, courses, coaching packages, and related digital products offered by Miju Enterprise LLC through jayalonzo.com or learnfromjaya.com.

Right now, the only live program covered under Coaching and Course Programs, below, is the private one-to-one, four-session coaching program (Abu Dhabi in-person or online), including any private group or corporate training booked under it. The Recorded Content and Digital Downloads section will apply once any recorded or downloadable digital product is actually offered for sale.

Coaching and Course Programs (Live or Hybrid)
This section applies to programs that include live sessions (e.g., group coaching calls, 1-to-1 sessions, workshops, or live online classes).
If you decide that our program is not right for you and wish to withdraw from your enrollment, the following refund rules apply based on the number of sessions you have used (see "How a Session Is Counted," below):

• Used 0 or 1 session: You are entitled to a full refund (100% of the program fee).

• Used 2 sessions: You are entitled to a refund of 50% of the program fee.

• Used 3 sessions, or completed the full program: You are not entitled to any refund.

Refund requests under this section must be submitted within 365 days (one year) of your date of payment. If you have not completed the program and have not submitted a refund request you were entitled to within this one-year window, you lose the right to any refund, regardless of how many sessions you attended or did not attend.

How a Session Is Counted
A session counts as used if you attend it, or if you fail to attend it without giving us at least 30 minutes' notice beforehand that you cannot make it (a "no-show"). This is the same 30-minute notice period described in our Delivery Policy's cancellation and rescheduling terms.
Your first no-show is excused, as a courtesy. It is not counted as a used session, and remains eligible for rebooking, subject to the availability of future dates and times.
Your second and every later no-show is counted as a used session, the same as if you had attended it, and is not eligible for rebooking.
If you tell us at least 30 minutes before a session that you cannot make it, that session is not a no-show. It is not counted as used, and is eligible for rebooking, subject to the availability of future dates and times.

This Refund Policy does not apply, and no refund is owed for sessions already paid for, if your enrollment is ended by us for violating our Acceptable Use Policy, or for fraud or abuse, regardless of how many sessions you attended.

Recorded Content and Digital Downloads
This section applies to purely digital, self-paced products such as recorded workshops, video lessons, downloadable guides, Lightroom presets, LUTs, templates, and similar items where no live coaching sessions are included.
All sales are final once the product has been downloaded or accessed.
We do not provide refunds or exchanges for these products simply because you changed your mind, found similar content elsewhere, or were unaware of the product's nature before purchase.
If a digital product is faulty, corrupted, or not as described, please contact us within 30 days of purchase at learn@jayalonzo.com. We will, at our discretion, either:

• Provide a replacement or corrected version, or

• Issue a full or partial refund.

  
  

How Refunds Are Processed
All approved refunds, whether full or partial, will be processed:

• Preferably using the same payment method you used to pay (currently Stripe, MamoPay, or direct bank transfer), or

• By another method that Miju Enterprise LLC considers safe, practical, and compliant with applicable laws and payment-provider rules.

Refunds will be processed within 10-15 business days after approval, subject to any processing times required by banks or payment providers.

How to Request a Refund
To request a refund, please contact us at: Email: learn@jayalonzo.com
In your message, please include:

• Your full name

• Order/transaction reference (if available)

• Program or product name

• Reason for the refund request

• Number of sessions attended (for coaching/course programs), or description of the issue (for digital products)

We will review your request and respond within 5-10 business days.

Governing Law and Jurisdiction
This Refund Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Sharjah, without regard to its conflict of law principles. The parties irrevocably agree that the courts of the Emirate of Sharjah shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Refund Policy.

Changes to This Refund Policy
We may update this Refund Policy from time to time. The "Last updated" date at the bottom of this page will reflect any changes. Continued use of our programs or website after changes are posted means you accept the updated policy.

Contact
If you have any questions about this Refund Policy, please contact us at: Email: learn@jayalonzo.com

This document was last updated on September 6, 2026.